Safeguard On Demand Stargate Clients disconnected in US region

Incident Report for One Identity Starling

Resolved

Issue has been resolved and we will continue to monitor.

Posted Oct 03, 2025 - 14:55 PDT

Monitoring

We have identified the issue and have applied a fix and are currently monitoring

Posted Oct 03, 2025 - 14:22 PDT

Investigating

We are currently investigating and issue with Safeguard On Demand Stargate Clients are in a disconnected state in US region. This issue only impacts instances that use the Stargate connection. We will provide updates hourly as we work towards a resolution.

Posted Oct 03, 2025 - 13:07 PDT

This incident affected: On Demand NA (Safeguard On Demand).